Governance features that run through the review workflow
Each feature below is operated by reviewers in Principal and produces evidence that lands in the Bedrock Ledger. See the FCA Handbook mapping for the rule-by-rule view.
Vulnerability Routing
Flagged cases auto-route to specialist reviewers and require senior sign-off before completion. The immutable evidence chain is captured by the Bedrock Ledger.
- Flags aligned to the FG21/1 four drivers (health, life event, capability, resilience)
- Specialist routing — only specialists or seniors can self-assign
- Senior sign-off required to complete
- Vulnerability dashboard with awaiting-sign-off counter
- Recent flagged cases with categories and current status
- Every flag, routing decision and sign-off written to the Bedrock Ledger
SLA Enforcement & Escalation
Every review job has a countdown from the moment of submission. Approaching deadlines escalate automatically — no review slips through.
- SLA countdown begins at submission, not at reviewer pickup
- Real-time timers visible to reviewers and firm admins
- Automatic escalation as deadlines approach
- Configurable per-firm SLA windows
- Webhook notifications for escalations and breaches
- Breach events flow to the Bedrock Ledger as immutable evidence
Configurable Review Checklists
Reviewers see exactly the criteria your firm requires per document type — not a generic template. Templates are managed in the Bedrock Ledger settings.
- Per-document-type checklists shown directly in the review screen
- Sensible defaults out of the box
- Firm-specific criteria applied uniformly across all reviewers
- Changes take effect on the next review
- Every checklist tick captured to the Bedrock Ledger as evidence
- Templates managed in the Bedrock Ledger settings
Explainability Evidence
Every review action contributes to the explainability bundle: scroll engagement, time on document, checklist completion, annotations and decision rationale. Exported as a board-ready PDF via the Ledger.
- Time-on-document and scroll engagement captured per session
- Read-completion gating before a decision can be submitted
- Reviewer annotations and rationale captured verbatim
- Modification description and rejection reason structured
- Checklist completion: which items, by whom, when
- Exported as a one-click reasoning-chain PDF via the Bedrock Ledger
See how each feature maps to its FCA rule
Every feature on this page is anchored to a specific regulatory expectation. Read the rule-by-rule mapping for the full picture.